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help you?

Check your spam or junk folder and make sure you entered your email address correctly. Delivery may be delayed depending on your email provider.

If the code has expired or the email has not arrived, request a new code from the verification screen in the app. Contact support if the problem continues; do not send your password or verification code.

Tap Forgot password on the sign-in screen and enter your registered email address. Enter the 6-digit code sent to your address in the app to set a new password.

This resets your account password; the app PIN set on your device is a separate lock. If the code did not arrive, follow the verification-email steps above.

When processing fails technically or the image is identified as not being a receipt/invoice, the service attempts to refund deducted credits automatically. A scan that returns a result may use credits even if some fields cannot be read; choosing not to save the result does not automatically refund credits.

If an expected refund is missing, contact support with your registered email address and approximate processing time. The case will be reviewed. A credit refund differs from a monetary refund from Apple; see the Terms of Use.

Apple manages subscriptions. On your iPhone, go to Settings → your Apple Account → Subscriptions → Javger Finance → Cancel Subscription.

Cancel at least 24 hours before the current period ends to prevent renewal. Cancellation generally does not immediately end access for the remaining paid period; check Apple’s screen for the applicable expiry and renewal details. Deleting your account or uninstalling the app does not cancel the subscription.

Use the Apple Account used for the purchase and its associated Javger account. Open Profile → My Account → Restore Purchases to check your entitlements again. Restoring is not a new purchase and does not grant previously credited transactions a second time.

If a purchase is linked to another account, sign in to the associated Javger account or prepare a support request through Recover my subscription before paying again. Creating a request does not automatically transfer the subscription or credits.

The support draft may contain your account email and ID, app version, check details and available verified Apple transaction information. Review and consent to sharing the text; you send the email yourself. Do not share passwords, PINs or verification codes.

In the app, open Profile → My Account → Delete Account, read the warnings and confirm. Signing out does not delete the account.

Your account and related financial records are deleted; limited security and purchase-verification records may be retained. This cannot be undone. After confirmed deletion, related local account data on that device is also cleaned up; exported copies and copies on other devices must be managed separately.

See the Data Deletion Policy for details and how to request deletion without access to the app. Cancel any active subscription separately through Apple.

Account and saved financial records are synchronised to the cloud. New receipt photos and drafts are stored on your device in account-specific areas excluded from device backups. Deleting the app or changing devices may result in losing those files.

Assistant does not create persistent chat history; permitted AI requests are sent to the provider and its retention terms apply. Optional profile photos are stored in the cloud and may be opened by someone with their link. We do not sell your data.

See the Privacy Policy for details.

Pro unlocks certain features; credits are a balance consumed by credit-using actions. Assistant requires active Pro and 5 credits per message. Receipt Scan does not require Pro and uses 50 credits per scan. Weekly Pro provides 100 period credits, monthly Pro 500 and yearly Pro 3,650. A credit pack does not itself provide Pro. Unused purchased credits are not removed merely because time passes.

The app PIN is a six-digit local lock separate from your account password. Use the device-owner authentication option on the lock screen; iOS verifies you using Face ID, Touch ID or the device passcode. Resetting your account password is not an app-PIN reset. Do not include your PIN in support messages.

Widgets you add may display balance and income/expense summaries; permitted local reminders may include amounts, categories or names entered for debts and receivables. You can remove the widget and change iOS notification preview settings. The app lock does not guarantee that all these system surfaces are hidden.