One address for questions, problems and suggestions. We usually reply within 1 business day; it may take longer on weekends and public holidays. Every email you send is read.
Check these first
Most common situations are solved in a few steps. If you can't find what you're looking for, don't hesitate to write to us.
I didn't receive the verification email ＋
Check your spam or junk folder first; verification emails sometimes land there. Make sure you typed your address correctly — a typo is the most common cause.
Depending on your email provider there may be a delay of a few minutes. The code is valid for 60 minutes; if it expired or never arrived, request a new one from the screen in the app. If the problem persists, write to us and we'll check your registration.
I forgot my password ＋
Tap Forgot password on the sign-in screen and enter your registered email address. A 6-digit code is sent to your address; after entering it you can set a new password.
If the code didn't arrive, follow the steps under "I didn't receive the verification email" above.
A credit was deducted but the scan didn't happen ＋
When a system error occurs or a receipt can't be read, your credit is refunded automatically; you never pay for a failed scan.
If the refund hasn't shown up in your balance, write to us: include roughly when you scanned and your registered email address, and we'll review your record and restore the credit.
How do I cancel my subscription? ＋
Subscriptions are managed through the App Store: on your iPhone go to Settings → your Apple ID → Subscriptions → Javger Finance → Cancel Subscription.
Cancellation takes effect at the end of the current period; your Premium features stay active until then and auto-renewal stops afterwards.
I purchased but Premium didn't activate ＋
First fully close and reopen the app — in most cases the subscription appears after this step.
If it still isn't active, go to Profile → Restore purchases and make sure you're signed in with the Apple ID you used for the purchase.
If the problem persists, write to us; including the date on your App Store receipt helps us check faster.
How do I delete my account? ＋
From within the app: Profile → Edit Profile → Delete Account.
This cannot be undone: your account and all your records are permanently deleted. If you have an active subscription, deleting the account does not cancel it — you need to cancel the subscription separately through the App Store.
Where is my data stored? ＋
Your records travel over encrypted connections and are stored on encrypted cloud infrastructure. Each user can access only their own data; your data is never sold to third parties.
See the Privacy Policy for details.
Include these when you write
None are required; the more you include, the fewer questions we'll need to ask.
- ✦Your registered email address — so we can find your account.
- ✦Your iPhone model and iOS version — found under Settings → General → About.
- ✦What you did and what you expected — which screen you were on, what you expected to happen, and what happened instead.
- ✦A screenshot, if you have one — an image often gets results faster than a long description.